Questions
Frequently asked questions
Appointments, virtual care, fees and insurance, and how your record is handled. If something is missing, the practice team will answer it directly.
Appointments
Most general practice appointments are available within three days, and same-week appointments are usually available at Fieldgate. Specialist clinics run on fixed days, which are listed on each practitioner's profile.
No. Every clinic at Larkmoor can be booked directly, including the specialist clinics. If a conversation with a GP first would be more useful, we will say so when you book rather than after you have paid for the wrong appointment.
Yes. You can choose a named clinician when you book, ask for a clinician of a particular gender, or choose the first available appointment if being seen sooner matters more.
Cancel or move an appointment up to twenty-four hours beforehand at no charge. Inside twenty-four hours, a missed appointment is charged at half the appointment fee.
Virtual care
Virtual appointments are twenty or thirty minutes depending on what you book, and are held by the same clinicians who work in our buildings.
Your clinician will say so during the call and book the in-person appointment with you there and then, rather than leaving you to arrange it afterwards.
No. A link arrives by email and text and opens in your browser. A telephone appointment is always available instead.
Fees and insurance
An indicative price is shown on every service page, and the exact fee is confirmed in your booking confirmation. Anything ordered during an appointment is quoted before it is booked.
We can bill most major insurers directly once your policy has authorised the appointment. Bring your pre-authorisation code and policy number to the visit.
No. Where an employer holds the policy they see that an appointment took place, never what was discussed, and no report is shared without your explicit written consent.
Records and privacy
Only the clinicians involved in your care. Notes from the talking therapies are held separately and are not shared with the rest of the practice without your agreement.
Yes. Ask at any appointment or write to the practice, and we will provide a copy and explain who else has seen it.
We do not sell data and we do not use your record for advertising. Anything shared with another clinician is shared with your knowledge.
Still unanswered?
The practice team reply to messages within one working day, and can book the appointment while you are on the phone.
- Monday – Thursday07:30 – 20:00
- Friday07:30 – 18:00
- Saturday09:00 – 15:00
- SundayVirtual appointments only