Thirty minutes, protected
A standard appointment is half an hour. Rotas, room numbers and the results process are all built around keeping it that way rather than around fitting more people in.
About the practice
Built around one rule, and then kept to it
Larkmoor began with six rooms and a decision about appointment length. Four buildings later, that decision still determines the rota, the room count and the way results are handled.
- 30minutesStandard appointment length
- 4sitesPlus a virtual clinic in the same diary
- 15servicesFrom general practice to rehabilitation
- 1recordShared by everyone involved in your care
Why we exist
Most of what goes wrong in healthcare is a time problem
Not a knowledge problem, and rarely a kindness problem. A ten-minute appointment forces a clinician to solve the presenting complaint and ignore the pattern behind it. A fragmented record forces a patient to be their own medical secretary.
Larkmoor was set up to remove both constraints, and then to keep removing them as the practice grew — which is harder, and is most of the actual work.
We are deliberately not a hospital, an urgent care service or an insurer. When something belongs elsewhere we say so early and help you get there.
Our principles
Six things that do not move
Specific enough that you could hold us to them.
One record, one team
Your GP, your specialist, your physiotherapist and your dietitian read and write the same notes. You should never have to carry information between them yourself.
Results are explained, not sent
Nothing is released as a number without a clinician attached to it. A results conversation is booked at the same time as the test that needs one.
The plan is written down
Every appointment ends with a written summary: what we discussed, what we agreed, what happens next and who to reply to.
You choose who sees you
You can ask for a particular clinician, a clinician of a particular gender, a chaperone, an interpreter or a quieter waiting area. None of it needs a reason.
We say when we are not the answer
Some things belong in a hospital, in urgent care, or with a service we do not provide. We would rather say so on the first visit than the fourth.
How we got here
Five moves, in order
- Year one
One building, six rooms
Larkmoor opened at Fieldgate with six consulting rooms and a single rule about appointment length that everything else had to fit around.
- Year two
Testing moves in-house
Wharfside opened so that imaging, bloods and cardiac testing could sit on one floor with a results room beside them.
- Year four
Longer appointments get their own building
Coppice Row opened for women's and men's health, with larger rooms, a separate waiting area and a longer standard appointment.
- Year six
Recovery and therapy join the practice
Ashbourne Mews added a rehabilitation studio and two therapy rooms with their own entrance, bringing physical and psychological recovery under one roof.
- Now
Four sites, one record
Fifteen services, ten clinicians and four buildings, joined by a single record and a virtual clinic that runs from the same diary.
Patient safety
What we do when things are difficult
Trust is built in the awkward moments, not the easy ones.
Consent before examination
Every examination is explained before it starts, a chaperone is offered every time, and you can stop at any point without giving a reason.
A named clinician
Each patient has a named clinician who is responsible for their care and for replying to them.
Escalation, in writing
If something needs urgent or emergency care, we say so plainly, arrange it where we can, and write down what to do if it changes overnight.
Learning from what goes wrong
Complaints and near misses are reviewed monthly by the clinical team, and the changes that follow are recorded.
The team
Ten clinicians
Dr Naomi Ashford
Leads the clinical team and keeps the half-hour appointment non-negotiable.
General practice
Dr Theo Vandenberg
Treats blood pressure, lipids and metabolic health as one problem rather than three.
Cardiometabolic
Dr Saira Mahmood
Women's health, menopause care and fertility assessment at Coppice Row.
Women's health
Dr Emeka Balogun
Urological and hormonal health, with direct booking and longer appointments.
Men's healthOur buildings
Four sites across London
Larkmoor Fieldgate
Our largest site and the home of everyday care: general practice, specialist clinics, a phlebotomy suite and the preventative health rooms.
18 Fieldgate Yard, London W1U 0AA
Larkmoor Wharfside
A dedicated diagnostic site: imaging, cardiac and respiratory testing, and the same-day results room where findings are explained in person.
4 Wharfside Green, London SE1 0BB
Larkmoor Coppice Row
A quieter site given over to women's health, men's health, fertility and menopause care, and longer preventative appointments.
31 Coppice Row, London EC1R 0CC
Larkmoor Ashbourne Mews
Physiotherapy, rehabilitation and the talking therapies rooms, arranged around a top-lit studio with its own quiet entrance.
7 Ashbourne Mews, London NW1 0DDBook an appointment
Choose a service, a clinician and a time that suits you. Most general practice appointments are available within three days.
+44 20 7946 0180
- Monday – Thursday07:30 – 20:00
- Friday07:30 – 18:00
- Saturday09:00 – 15:00
- SundayVirtual appointments only